FAQ's
What types of payments are accepted?
We accept PayPal, Shopify Payments, all major credit cards, and bank deposits. Payment in full is required before we can begin working on your project.
Can I cancel my order?
If you need to cancel your order for any reason, we require that you let us know within 2 business days of placing your order. For custom designs, you must contact us before final approval of the design. Once final approval has been made, we will not be able to accept any cancellations.
Do you accept returns?
Due to the custom nature of our signs, we do not accept returns as each one is made to order. We handcraft each sign out of wood, so there will be natural variations in grain, knots, and color tone. These all add to the rustic charm and character of our signs and ensure no two signs are exactly alike!
Please make sure you understand the item details, including size and finish before placing your order. If you have any questions, do not hesitate to reach out as we want to make sure you are completely happy with your purchase. If you have any problems with your order, please call us at (805) 270-5534 or email us at shilohwooddesigns@gmail.com.
Inspect your order when it arrives and let us know if there was any damage during transit so we can evaluate the issue and make it right.
Do you offer custom orders?
Yes! We love working on new designs, so feel free to reach out with the following details: size, verbiage, colors, etc. Pricing will vary depending on design complexity and size, and we will send you a proof to look over and approve before we begin painting.
PLEASE NOTE: We do not offer refunds on custom designs after finally approval has been made. Please let us know of your intention to cancel before you approve the final design.
What are your shipping rates and policy?
Our shipping rates are as follows:
- $10 shipping for orders up to $60
- $15 shipping for orders between $61 and $99
- Free shipping on all orders of $100 or more
We only ship to the lower 48 states (sorry, no international shipping). Please make sure the mailing address you provide when you place your order is correct as we will ship to that address.
Each package will be sent via USPS or UPS (unless otherwise discussed). Tracking and shipping information will be sent to your email once your order is shipped. Our shipping timeframes vary by season, but we are currently shipping signs within three weeks from date of purchase.
What happens if my item is lost or stolen?
We are not responsible for lost, stolen, or undeliverable packages, however we ship insured and provide tracking information.
Do you offer local pickup?
We do offer local pickup for customers who would like to take advantage of this option (you can choose local pickup at the time of purchase). We will contact you when your order is ready to arrange a meeting time. Please bring your order confirmation with you, we look forward to meeting you in person!